Update: 9-15-2009 9:00AM
We have determined that this issue was a false alarm. Our monitoring service was experiencing latency on its local network which in turn caused a delay in the response from the systems it was monitoring. There was not customer impact due to this issue. We are working with our monitoring service software vendor to refine the monitoring process so that these false positives are eliminated.
NEW: 9-13-2009 12:50AM
We are currently getting some reports of latency from our automated system. We recently changed the way some of the servers are being backed up and we think the latency maybe related to some over lapping backup jobs. We are investigating that right now.
If you happen to see something different that may point us in another direction please contact the office at 800-400-6381 Option #1, and choose the Priority Option.
